Frequently Asked Questions

  • We aim to ship your order within 2-3 working days, however this might take longer when demand is higher eg with Seasonal or Limited Editions.

  • Our freshly whipped Mallows and Wonder Fluff have a best before date of 6 weeks. We recommend more oozy flavoured letterbox mallows are consumed within 2 weeks to experience the best texture. Please refer to the Best Before Date on each individual pack.

  • We use bovine gelatine in our marshmallows.

  • Our Wonder Fluff Marshmallow Cream is made with egg whites and is suitable for vegetarians.

  • Despite many (many) vegan trials, we haven't yet found a recipe that we love the taste and texture of, and we won't sell anything that we absolutely love ourselves! Never say never, but its a no for now.

  • We can offer gluten free alternatives on request. Please get in touch with any specific dietary requirements.

  • All of our Marshmallow flavours and sizes are delicious either toasted or eaten just as they are.

  • Yes we can, however postage costs and delivery times will vary. Choose between UK or ROI postage at the checkout. For orders larger than 2kg or to post anywhere else, please contact us for a quote.

  • We love creating bespoke packages for corporate gifts or events! Please contact us and we’ll be happy to discuss and create something special for you. Minimum quantities apply.

  • Yes, we are stocked in a small number of specialist food stores. We can offer wholesale prices on request, though minimum quantities apply.

  • Gel Burners have an estimated burn time of up to 2 hours when used correctly.

    Please read all the safety instructions on your burner before use and use with caution.